Terms of Service

Welcome to Neocust, your premier destination for vibrant neon signs and bespoke neon creations, available via our online platform at neocust.com. Your interaction with our website and the engagement of our services signify your acceptance of the following Terms of Service and our Privacy Policy. Should these terms not align with your acceptance, we advise refraining from utilizing our services.

Website Usage

Age Requirement: To engage with Neocust, users must be 18 years of age or older or have consent from a legal guardian. Your use of Neocust asserts that you comply with this age requirement.

Account Responsibility: Upon creating an account with Neocust, the security and confidentiality of your account rest solely with you. You are accountable for all actions under your account’s auspices.

Usage Limitations: Neocust is intended for lawful and authorized purposes only. Users are prohibited from engaging in illegal activities or violating any laws within their jurisdiction through their use of our services.

Product Details

Accuracy of Descriptions: At Neocust, we endeavor to provide precise and thorough product descriptions. Nonetheless, we cannot guarantee that all descriptions, or other content on our site, are entirely accurate or error-free.

Custom Orders: For custom neon sign requests, we require detailed and accurate design specifications from you. Neocust reserves the right to decline any custom orders based on the information provided.

Pricing and Payments

Pricing Policy: All product prices are listed in USD and are subject to change without prior notice.

Payment Conditions: We process orders after payment. Neocust accepts various payment methods, as detailed on our website.

Shipping and Returns

Delivery Details: Shipping durations may vary based on location and order specifics. Neocust is not liable for any shipping delays.

Return Policy: We accept return within 3 days of receipt, provided the product is in its original state. Custom orders are subject to specific return policies, which will be clarified during the ordering process.

Intellectual Property Rights

Copyright: All content on the Neocust site, including text, graphics, logos, and images, is the exclusive property of Neocust or its content providers, protected under copyright laws.

Trademarks: The Neocust name and logo are trademarks or registered trademarks of Neocust. Other trademarks mentioned belong to their respective owners.

Liability Limitation

Neocust is not liable for any direct, indirect, incidental, punitive, or consequential damages stemming from the use of our website or products.

Amendments to Terms

Neocust reserves the right to modify these Terms of Service without prior notice. Your continued use of our website after such changes constitutes your consent to the new terms.

Contact Us

For inquiries regarding these Terms of Service, please reach out via our contact form.